FNB master of ignorance

FNB is making a mockery of their slogan "How can we help you". I lodged a complaint on 5 April 2022 as a transactional hold had been placed on my account because of 2 large amounts were deposited. I was informed after banking hours - at 17h41. I had to submit documents to prove it were from a legal transaction. I tried to submit a complaint on the website, but the link for complaints was inactive. I therefore sent an email to customer care. No communication from FNB. On 20 April 2022 my financial broker and I went to a branch for assistance to transfer funds. We could not be helped inside the bank because it was not safe as many staff members work on the computers. My broker was flabbergasted! So we had to stand outside the bank in a mall to try to transfer the funds from the app which was unsuccessful. Again I lodged a complaint to customer care's email address. Is this the way to treat your customers? Auto response from FNB. The silence is overwhelming. On 26 May I had to make quick arrangements to avoid the cancelling of a debit order which was one of the "victims" of the transactional hold at the end of March 2022. I phoned customer care and the matter was resolved. Again I asked for assistance because FNB is ignored me. And today, 30 May 2022 they are still ignoring me... FNB, you don't have a loyal customer anymore.