CG
Celeste G

1 reviews | Active since Sept 2019

09 Sept 2019, 13:17

FNB Marketing Harassment

FNB has officially moved to the "harassment" point in their marketing. I am an FNB client who has opted out NUMEROUS times from all of their marketing divisions. They keep phoning me month after month. This is against the law. I have spoken to managers who have insured me that I am opted out from all marketing in the group - only to be phoned again! I just spoke to another manager after receiving another marketing call from *** who told me "to go to the branch to opt out". Why on earth must I go to a branch to opt when you are phoning me from a call centre PLUS I have already opted out countless times in the last three years! It is unacceptable!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2019, 14:06
Official
Good Day 

 Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

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