CG
Celeste G
1 reviews | Active since Sept 2019
09 Sept 2019, 13:17
FNB Marketing Harassment
FNB has officially moved to the "harassment" point in their marketing. I am an FNB client who has opted out NUMEROUS times from all of their marketing divisions. They keep phoning me month after month. This is against the law. I have spoken to managers who have insured me that I am opted out from all marketing in the group - only to be phoned again! I just spoke to another manager after receiving another marketing call from *** who told me "to go to the branch to opt out". Why on earth must I go to a branch to opt when you are phoning me from a call centre PLUS I have already opted out countless times in the last three years! It is unacceptable!
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Replies (1)FNB (First National Bank)'s replyOfficial
09 Sept 2019, 14:06Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Sept 2019, 14:06
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
