FNB maponya mall

Hi On the 06.08.2024 Tuesday I went to maponya mall FNB branch to inquire about share saver account but that time I didn't have my phone with me by that time I think the branch had a visitors because they were going on each employee watching them while they assist customers I went to a guy I think his name is Bonginkosi he assisted me well he put me through the phone to talk to investment people so I didn't have my phone with me so they couldn't send me OTP I told the guy that I'll be back let me go home get the phone

When I come back the guy on the entrance he told me that because you here an you did explain that you going to get a phone the is no need to take a ticket I waited almost an hour there supervisor going up an down passing me after that hour because she notice that the branch it's getting full she came to me ask me questions I explain to her she went to fatch a phone to call share saver department then she asked me that do I have FNB SIM card I said then she change her mind giving me the phone she only give me a number to call share saver department then she left

The number required me to have air time so it was not easy to tell her that because she let me already then now I'm busy up an inside branch asking phone to call the department then the other guy gave me he left I'm alone again

The guy that was assisting me in the morning Bonginkosi come back after a long time when I try to explain that I was here in the morning assisting me about share saver He asked me a ticket when I try to explain that they said I shouldn't take it because I was here in the morning I didn't finish explaining everything he told me that he cannot assist me without a ticket an he doesn't have a phone I pointed a landline on his desk that in the morning you put me through that landline he refused to assist me I end up leaving the branch without any assistance after I spend to much time and it shows that FNB employees they do more service if the are visitors because in the morning I didn't struggling everything was smooth

I hate walk in branch I prefer online I don't know when I'll go to the branch again yoh I had a long day Tuesday without any assistance at maponya mall FNB