fnb maponya mall
<p>i went to fnb maponya branch on saturday to ask for a sim card as i lost it, i waited on the queue to be issued with a service card n the lady smilingly ask how she can help me i told her my story about my sim n asked if i could be issued with one, she told me to wait n rushed to a colleague who was busy with a client to relay my request i supppose, from the distance i could see the gentleman shaking his head n thought maybe i will wait, but to mys suprise upon her return she told me THERE ARE NO SIM CARDS, I ASK WHY cause i do my banking with it and what must i do now, she rep**** there SYSTEM orders stock so right now there isnt any and i asked where is system today is he or she at work, she said computer is the system, i asked her how does the SYSTEM know when do we need simcards. she further said where is my closest branch i can go to n she can call quickly to ask if they have simcards, imagine now i must run around the whole of soweto with my money looking for a sim card. i find that very inconveniencing cause i cant receive call do tranfers,# maponyamallFNBSUCKS</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
tel number: *** (option one)
i received a call from the same lady on tuesda who assisted me, she apologised and said fnb will deliver my sim card and she will conference me with the delivery guys to get my address and it was tuesday around 10H00 am n guess what m still waiting to be conferenced even today ... CAN I PLEASE GET THE SIM CARD OR PLEASE TELL ME HOW MUCH I CAN BUY IT FOR I WILL PAY FOR DELIVERY IF ITS A PROBLEM
i received a call from the same lady on tuesda who assisted me, she apologised and said fnb will deliver my sim card and she will conference me with the delivery guys to get my address and it was tuesday around 10H00 am n guess what m still waiting to be conferenced even today ... CAN I PLEASE GET THE SIM CARD OR PLEASE TELL ME HOW MUCH I CAN BUY IT FOR I WILL PAY FOR DELIVERY IF ITS A PROBLEM
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
