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Mbongeni M

1 reviews | Active since May 2018

15 May 2018, 17:25

FNB manipulating your purchases and billing you for no reason

FNB allows you to make purchases, then take the money reserved for purchase as bank charges then they charge your for purchase no funds on purpose. My bank charges this morning that are R500 and I normally pay R105. This is a ****, no more making payments using my FNB I rather transfer my money to Capitec before making a purchase. FNB is not a bank, they just hold your money so it's easy for them to manipulate and ***** it.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2018, 09:05
Official

Good day Mbongeni Mkhonza

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one )

FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2018, 13:06
Official

Good day Mbongeni Mkhonza,

Thank you for responding to my email.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)