FNB Manipulating Waiting Times – Customers Left Waiting Hours

I arrived at FNB uMnambithi just after 13:00 and expected to be issued a ticket at the entrance, as is standard practise. However, the staff member at the door, Mosa, told me I did not need a ticket and directed me to sit down. I later noticed that tickets were only being issued to customers once they were already at the front of the queue, just before being assisted. I eventually left at 14:58, having spent almost two hours waiting. This system is misleading. I strongly believe that Mosa was not acting independently, but following instructions from management to manipulate waiting time records. This practice creates a false impression that waiting times are under 30 minutes, when in reality, many of us had been waiting for two hours or more.