FNB managing Credit Card *****

We reported a credit card ***** by the company Freelancer.com about 3 month ago. To this date we have not received any information other than automated emails or sending it to someone else in FNB who then also did tell us what is going on. The worst thing is that we got a bad reputation with the developer who must believe its our fault. We need to click these ridiculous warnings when logging in all the time and need to confirm payments by phone although the recipient is on our beneficiary list, but when we actually suffered a loss it turns out FNB is just interested in protecting itself.