FNB manages to surpass their lowest performance

I'm sick of FNB, since covid started they've gone out of there way to degrade their service. They've reduced staff in branches and those staff that are still there are as lazy as hell. Instead of helping all they say is to use the app. No matter when I go there it's the same. Now I go and open up a new account to be used for a different purpose via the website, what do they do? They upgrade my current account to the new account and cancel my card. Nice surprise standing in the shop with a card that doesn't work.

I'm done. I will be looking to move my accounts somewhere where the people aren't useless and lazy.

I'd give zero but the system won't let me.