FNB Manager insults clients and refuses to serve.

I had a query on an FNB account today and visited the FNB branch at the Brookly mall. I had all the necessary documentation that is required with me. Before i could even explain what the query was I was interrupted and told that they do not want to help me with my query and that I shouldn't waste their time. I then requested to see the floor manager. Thapelo, the floor manager, was just as rude and undermining as the consultant was, if not more. He called me a number of offensive names in front of many FNB clients and members of the public before requesting I leave the bank. I then told him I was sick of banking with a bank who treats customers like they do and to close all my accounts with FNB. Without a slight hesitation he was willing to close my account. Due to time constraints I did not close my account but I definitely will do so very soon.