FNB MALMESBURY SHOCKINGLY POOR SERVICE

The person at FNB Malmesbury who assisted me with my query clearly was unable to assist me and how to give me the correct advice. After my Hellopeter complaint the manager of this branch phoned me and could not help me, but referred me to the "secure chat" who should be able to help me. Why is the FNB branch unable and unwilling to help me? Why do they earn full salaries every month if they cannot help you? Even "secure chat" was a mission and the querie (overdraft limit change to zero) is still not resolved. We live in 2025 in the cyber era and FNB cannot change an overdraft limit!!!!! Beyond shocking.