FNB Mall of Africa doesn't have customer service they treat their customers bad.

My daughter Mamello Moeletsi went to FNB at Mall of Africa to do FICA two months back. She had a notification on her phone. The teller processed everything then she requested her account no as she didn't know it by heart. then the teller gave her the account no. ***. Today the 28 October 2022 I requested a account no from my daughter to deposit money for her she gave me the account no then I transfer the money from internet banking. She called me and she said the money doesn't reflect on her phone. She went to FNB Mall of Africa they said they can't reverse the money I must fill in the form to reverse it and they will charge me R367 for reversal. The account no that the guy from FNB gave it to her belongs to a business account. The teller who was assisting my daughter is not at their bank any more they rotate and they can't find him. I'm not prepared to pay their charges because it's not my fault. In this economic crisis R367 is a lot of money. I want my R400 back from FNB.