FNB Mall of Africa

I am writing to formally escalate my complaint regarding a cash deposit made into an incorrect account in November 2025 at Mall of Africa.

Despite completing the required claim form at the branch, I have received no feedback or indication that any recovery steps have been taken.

This lack of service is unacceptable. Please provide a detailed update on what actions have been taken to recover the funds and why there has been no communication for several months.

Failing a satisfactory response within 5 working days, I will escalate this matter to the National Financial Ombud Scheme and reconsider my banking relationship with FNB on both my personal and business account!