HVdM
Hannes Van der Merwe
1 reviews | Active since Dec 2020
12 Dec 2020, 12:11
FNB mall @ NORTH
Fnb mall at north what a bunch of unorganized people. I stood in the queue for an hour and a half and finally got in the bank. Then after i entered they allow people that made an online appointment in. Seems like the people in Fnb does not have an idea how the system works train your people properly. They only provide you with tickets when you are within the branch does the real workload of the branch is not refleted. As i am sitting in the branch there is about 20 people only 10 tickets and about 20 outside. Telling you they corner the senior people in the bank i never saw people so confused does not have answers to simple questions, we asked why don't we receive tickets when we enter but that was mot answered. The manager if he was here he is to scared to fix seems like the manager run away
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Replies (13)0
Replies (13)HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:28I have written the first complain at 12:11 it is 12:25 and the same people are still at the tellers how much paper work is done at tellers? I stood in the queue from 10 it is now 12:27 and i had no choice i have to visit the tellers. This is bad and probably went on for months and the people here couldn't care less to fix it
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:28
Reviewer Update
I have written the first complain at 12:11 it is 12:25 and the same people are still at the tellers how much paper work is done at tellers? I stood in the queue from 10 it is now 12:27 and i had no choice i have to visit the tellers. This is bad and probably went on for months and the people here couldn't care less to fix it
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:33Just now the lady at the teller decided to take a call and leave the guy at the teller. No service at all i assume the lunch that needs to be cooked is more important than the customer service that is so dearly promised.
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:33
Reviewer Update
Just now the lady at the teller decided to take a call and leave the guy at the teller. No service at all i assume the lunch that needs to be cooked is more important than the customer service that is so dearly promised.
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:36My life and time has value the bank should start to refund people for lack of service
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:36
Reviewer Update
My life and time has value the bank should start to refund people for lack of service
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:36The staff walk around like US Marshalls
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:36
Reviewer Update
The staff walk around like US Marshalls
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:37This happened during the day and couldn't asses the situation
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:37
Reviewer Update
This happened during the day and couldn't asses the situation
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:37Wonder what is going to happen at 1 o'clock
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:37
Reviewer Update
Wonder what is going to happen at 1 o'clock
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:42Lately we the customer must practice patience but what does the business practice, effectiveness no and if we the costumer gets angry the world sees a video of an crazy guy swinging his arms and having a red face but we don't see the lack of accountability, responsibility or drive.
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:42
Reviewer Update
Lately we the customer must practice patience but what does the business practice, effectiveness no and if we the costumer gets angry the world sees a video of an crazy guy swinging his arms and having a red face but we don't see the lack of accountability, responsibility or drive.
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:50Still waiting only 1 counter opened since wrote the first complain
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:50
Reviewer Update
Still waiting only 1 counter opened since wrote the first complain
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 12:57Can't believe that they allow such complicated processes at an teller. This is not a branch in the North Cape in the middle of now where surely this branch can expand there business deviations
HVdM
Hannes Van der Merwe's update12 Dec 2020, 12:57
Reviewer Update
Can't believe that they allow such complicated processes at an teller. This is not a branch in the North Cape in the middle of now where surely this branch can expand there business deviations
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 13:00They have 3 tellers some of the other personal cannot assist does FNB not do cross training
HVdM
Hannes Van der Merwe's update12 Dec 2020, 13:00
Reviewer Update
They have 3 tellers some of the other personal cannot assist does FNB not do cross training
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 13:05It is now 1 o'clock and loadshedding struck wonder if they are motivated to help the remaining customers. No feedback are given so far.
HVdM
Hannes Van der Merwe's update12 Dec 2020, 13:05
Reviewer Update
It is now 1 o'clock and loadshedding struck wonder if they are motivated to help the remaining customers. No feedback are given so far.
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 13:07I am at FNB i will make plans to go to another bank. Pathetic service not saying anything
HVdM
Hannes Van der Merwe's update12 Dec 2020, 13:07
Reviewer Update
I am at FNB i will make plans to go to another bank. Pathetic service not saying anything
HVdM
Hannes Van der Merwe's updateReviewer Update
12 Dec 2020, 13:08Wasted my time
HVdM
Hannes Van der Merwe's update12 Dec 2020, 13:08
Reviewer Update
Wasted my time