CL
CP L

1 reviews | Active since Nov 2016

29 Mar 2017, 21:37

Fnb making use of worst courier services ever

<p>As a private client of fnb i have ordered a new private cheque account card through online platform. After several promises CCD couriers contacted me on the 21st of March to deliver my card at my home address. Nothing were delivered. They rescheduled for Thursday the 23rd of March, no card delivered. After i confronted them they confirmed card is in their posession - it will be delivered on Saturday the 25th of March. Needles to say, nothing. Monday the 27th they contacted me and said between 2 and 3 the card will be delivered on the 28th of March. Again they phoned me at 16:00 on the 28th and wanted to rescedule again for the 29th of March. In my opinion, this opens up chances of a card being cloned and used *****elent. Why are fnb making use of this useless couriers. I dont want the card as it is two weeks now and exposed to being intercepted. Private bankers were contacted on Monday the 27th - no response. What is the use of private bankers????</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2017, 09:07
Official

Good day Mr. lombardcp

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***