FNB making service impossible

I spent half my work day at FNB yesterday. Caricka running around to help me was wonderful however no matter how hard she worked to help me, your call center was utterly useless.

I was verified then on the phone with the call center 5 times yet while my account was unblocked, I can still not access my internet banking. I cannot go to the bank again as I work out of town and specially made a plan to unblock my internet banking yesterday. The internet banking department sent me to the ***** department and back and forth. Now I have had Isaac Mfisa on the phone who was very disinterested in helping me.

Now I am stuck with no internet banking and I desperately need my bank statements from 01 August up until and including 24 October 2019.