FNB making money off people in times of crisis

Hi FNB ,

I would like to let you know how appalling your customer service has been through the covid 19 crisis and now " after " the crisis. Not that there has been an end to it!

During covid 19 I app**** for your covid relief loan that I got approved for , after three months came and gone I app**** for another 3 month extension which then got approved again.

The month before my covid loan was due to finish fnb decides to take the rest of the money a month early. I contact FNB multiple times , even log formal complaints via your website and still no one has ever come back to me about this.

fast forward two Months I finally find a job and start to make arrangements with necessary departments. one department being my personal loans.

I contact FNB on Monday the 16th November 2020 and speak to an agent where we agree to an arrangement on my personal loans.

Come the 19th November 2020 - I look at my banking app and FNB has double debited my account for personal loans 9 TIMES!! and also charges me R110.00 every time the debit order bounces!

This is ridiculous! I then phoned an agent and they told me this is just the way it is even though I made a payment arrangement 4 days prior to this.

FNB this is ******* how can you charge people twice for debit orders bouncing when we are all struggling due to these unforeseen circumstances the world has been through. Making money off other people trying to pay back their debit and make ends meet!

I am appalled at the service time and time again. No one ever gets back to me or comes through with any sort of solution. it is disgusting customer service!