FNB making money of ****mers

tried to stop 2 *****ulent payments. one and a half hours later, seeing as you either get referred to the app, which says your dispute can't be processed, to 5 different bots on their messages that love ending the chat, I eventually get told ro block the card and only then will they look into it. Which also means their charging me for 2 cadss at R280. so I'm out of pocket and FNB instead of protecting me as they can't or won't resolve the payments are making money out of this.And there is no guarantee that I will get my money back! Plse stay away from these ****mers