FNB making money during this crises (pandemic) by a forced use of their FNB App ******* !!

I received an email from WesBank (car finance) advising that I have been provisionally approved for financial relief as a result of COVID-19. The email detailed steps to follow on the FNB app to apply. I used my online banking via my Lap top to follow the steps to apply but hit a snag each time. i eventually called them this morning and spoke to the usual useless call center people.

it appears that one can only access this financial assistance application if you download the FNB App. i was advised that only once the App is downloaded that one can apply. my view is simple who is benefiting from the download, who is benefiting from this app and why the need to have the App in order to get financial assistance. I declare that ******* like FNB are there to make money and to make sure that they siphon as much money from this crises. As an FNB bank account holder and online banking user this financial assistance is apparently limited to only those download and use the purported FNB App. I submit that this action is discriminatory and FNB must be taken to task i will be reporting this to the competition commission.