FNB making me run in circles

All I want to do is close my shear saver account, so I called: ***, then they say the call centre is closed due to COVID-19, send an email, so I send the email and say if it's urgent I must call the call centre?

What on earth must I do FNB ??? PLUS it's not user friendly to close the account online ??? PLUS the online chat cant help ???

SO FNB HOW CAN YOU HELP ME !!!