FNB making me lose business

I app**** to register a new business on FNB, i didn't receive feedback/communication for anything, every time I phoned FNB i was told they are offline, i wasn't contacted when the systems got sorted out. the staff was very rude too. A month later, i phoned and expressed my concerns with the bank and their processes then someone phoned me and i received feedback and the business was registered with CIPC through FNB.

shortly after that we were in the process of registering a business account for my business. "Summery"... its been two months, i am not getting feedback, i phone every second day, my customers are paying but funds are being returned to them. i have sent them all documents they requested me to send them. i just attempted to phone them 3 times today, i held for an average of 20 min each time. no answer. i have been very compliant and patient. i am buying a farm for the business but i cant do that without a business account.

i have been a loyal customer of FNB for years, but you now failed me. i am moving to another bank, i am taking my business elsewhere.