FNB - Making banking harder

Item: FNB (First National Bank)
Rating: 1
Author: Emmanuel S

FNB makes it impossible to cancel the CPP (Customer Protection Plan) that they snuck into my fees when I took out a personal loan.

21 June Called FNB Personal Loans - They couldn't assist and requested that I send an email. Email sent to personal loans to request cancellation - NO RESPONSE

27 June Email sent to personal loans to request cancellation - NO RESPONSE Emailed private banking, they transferred my call to FNB Life - FNB Life couldn't help FNB Life transferred me to Personal Loans and after waiting on the line for 15mins the call cut!

I am beyond frustrated with FNB, it should not be this difficult to resolve a matter

Helpful (0)

Replies (2)

Emmanuel S's updateReviewer Update

27 Jun 2018, 11:41

After another 22min phone call with FNB they ask me to email them on the following email address - ********** I thought the were kidding when they said that the email address is 20 characters followed by ********** This email needs a much shorter alias to assist clients with their queries and whoever came up with that ridiculous email address has obviously never had to give it to anybody over the phone

Emmanuel S's update27 Jun 2018, 11:41

Reviewer Update

FNB (First National Bank)'s replyOfficial

27 Jun 2018, 11:58

Good Day Emmanuel ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply27 Jun 2018, 11:58

Official