FNB MAKES YOU PAY FOR THEIR MISTAKES

FNB incorrectly debited me twice for each of the 3 personal loans I have with them without me authorising this. I called the Private Bank suite to of course dispute and have them reverse my money. It was reversed thankfully however at a fee. I had to pay R45 per reversal, that is R135 for a mistake that FNB made themselves. I have a serious issue with paying for another person/company's mistake! If it was a debit order/loan to another company I would understand being charged because it would not be FNB's fault if another company double debited me but in this case it's FNB loans and they obviously were very much aware that they INCORRECTLY took money from me.

In addition I have had to use my own airtime to call FNB (who take forever to answer) and have the double debits reversed! This is unfair and actually unacceptable. What kind of company makes its customers pay for the company mistakes?

I was chatting to colleagues who also experienced the same and actually left FNB for this reason. Everything is at the customer's cost even when FNB itself is in the wrong! R145 is a menial amount but the principal matters. This practice is unacceptable and it needs to stop. FNB I SHOULD NOT HAVE TO PAY FOR YOU MISTAKES!!