FNB makes NOTHING easy!

FNB - Makes NOTHING easy! 35 minutes on the phone trying to close a late estate account which can’t be done on the banking app. This should be a quick easy process. After 35 minutes on the phone with no results I end up being given the number of the wrong department to contact. If I have to listen to another message about how FNB makes things easy through self help options and on the app I would rather move to another bank. Really pathetic.