fnb makes ******S of clients

After 50 minutes on the phone with people on their 087, one realises "that pulling all your teeth in succession without anesthetic is a walk in the park" compared to the questions that will be continuously asked of you. You are asked to put in the last six (6) digits of your card number followed by YOUR PIN (by this time they know who you are); but bank procedure states that you give your name, which is fine; (acording to the supervisor Mr Morne -and that's all that should be asked) .... but 'NO' the consultant will make you answer another 'BOUT' of questions. Which can irratate the HELL out a client. FNB boasts that they are a friendly bank but this is HOG WASH. FNB states their online banking app is the best in the market, but fail to tell you your device must be verified (SHOULD THIS NOT BE TOLD TO THE CLIENT 'AT THE GET GO') ; (IS THIS NOT LIKE BUYING A GUN, AND SELLER TELLING YOU IT WORKS 100% ONLY TO FIND OUT WHEN YOU TRY TO USE IT,IT DOESN'T, THEN AFTER CALLING THE SELLER YOU GET TOLD THERE IS NO FIRING PIN - now you have to verify your ammunition thereafter wait seven (7) days - if this was the case and you needed to use the GUN, you most probably would be DEAD. DOES THIS MAKE SENSE ..... The "KICKER" here is the consultant knew what phone I was using. Now as FNB guide lines I am supposed to make a purchase (whether I need it or not) just to verify my device. How is this fair to the client ? I AM READY TO MOVE MY ACCOUNTS. TO A MORE "SANE" BANK, ONE (1) THAT DISCLOSES EVERYTHING .....

....... THANKS FIRST NATIONAL BANK A DIVISION OF FIRST RAND BANK LIMITED - YOU ****ING SUCK.

Mr Raveen Sookram Cellworxz ********** 111