FNB MAKES MONEY BY ROBBING US. PATHETIC

I don't know why I'm still with this bank. I have Hospitalisation policy with this bank I was hospitalized from 08-15 August. On discha, I sent the relevant information to them for a claim. I am being thrown from pillar to post. They requested I send them the hospital invoice and I requested that from the hospital and I sent it. I called yesterday and the lady whom I spoke to said they haven't received it. I opened my emails and gave her a reference number and she say oh yes it's here but it's not what we want. I am confused because that is the invoice the hospital sent me, it's computerized. I don't know where they want a handwritten one. I do not work for the hospital. I cannot change their policies. They have got everything proving that I was there from the admission sheet to a discharge summary.

This is my third claim and with the previous claims they never requested an invoice and Fortunately it's the same hospital I have been using even with the two previous claims. Also, these people are ******, with both claims they had paid a day lesser but I kept quiet about that. I do not know why I'm still with them honestly. They are not trustworthy. On one occasion I went to withdraw money from their ATM and machine was grey and on the screen there was no money. I took my card, that was even before I punch my pin. When leaving the bank to my car, R3000 was gone. Funny enough my limit was not R3000 but whoever withdrew money was able to withdraw more than my limit. I went to the branch the next morning only to be given attitude and questions like why did you want to withdraw money at night as if I have a contract with them stating times when I should withdraw my money. I think I should've left them then. Still R3000 wasn't recovered. I was told that from the camera, a guy whi was on the line took money. And Noone ever answered me when I asked how it happened as I had not punched in my pin and 2 the machine said there was no money and 3, withdrawal exceeding my limit. FNB is a disgrace shame! I wonder if I'd ever get my money back. Please finalize my claim, I've got plans. There was a reason I took this policy. And I think it's high time I kiss you goodbye. You have been robbing me my hard earned cash. Please Hellopeter.com publish this so that our people make an informed decision and leave these ******