1 reviews | Active since Mar 2009
FNB MAKES MISTAKES AND THEN CHARGE THEIR CLIENTS FOR IT!!!GOING TO NEDBAN****
I received an amount of R296.42 on 08/09/2017 paid into my account by FNB in error , they were meant to pay another client but paid me in error . FNB called me that they need the funds back and requested my authorisation to debit my account . I see that NFB has debited my cheque account and have also charged me R65.00 for the debit of money that they put into my account . Why am I paying for an error that your employee made FNB. IS THIS HOW YOU TREAT YOUR CLIENTS , MAKE THEM PAY FOR YOUR ERRORS .
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)