FNB makes me pay for its mistake

I had the unfortunate experience of my bank card being swollowed by the ATM recently. Besides being a huge inconvenience the price I am going to have to pay is R150.00 for a new card??

Surely not, does FNB really expect client to have to pay for FNB' tech issues - I still have to go through the hell that is collecting my card from the FNB branch - an hour of my time.