FNB makes joining seem so easy, but they never follow up

I've unfortunately recently joined FNB, at first it seemed like such a breeze, got a call, started getting SMSs indicating everything is in order. Then nothing, I had to follow up to find out when I would receive my cards, there were multiple forms to fill out which I did and sent through to the various departments. No feedback, I requested a letter for my HR so that they could confirm my new bank account, no response. I had to go in to get this sorted. I requested confirmation that my debit orders have been sorted, no response. I'm extremely worried that they haven't been loaded as when I had to fill in those forms, one was for beneficiaries, none of which have been loaded onto my online banking. My credit card is a huge issue, as I keep getting told it's there, just needs to be delivered but there is no follow up, they tried calling once, which I responded to but received no further contact since then. I have had to run after FNB to sort everything out. I've logged complaints on their website to no avail, no one has contacted me to explain why I do not qualify for the bundled premier rate. Definitely not the great service fnb advertises.