MZ
Mario Z

1 reviews | Active since Sept 2012

28 Jul 2015, 07:09

FNB Makes changes to acc without written consent

It has come to my attention AGAIN THAT FNB makes changes on my account with them without written consent. I have raised this issue again and again but to no avail. My debit order dates stands with FNB for the 29th of each month and not the 26, 27 or 28 as you see fit<br> <br> I have been left with no choice but to seek legal advice in regards to mismanagement of my account and the fact that FNB have previously falsely reported me to the ITC. FNB here is *****ing me over again and again.<br> Yesterday I have logged call after call from 08h00 the morning but with no luck. Issue is not resolved, and I have requested copies of the calls I had with FNB but this has till date not been adhered to.<br> <br> As a result, I will give FNB till 11h00 this morning to sort this out, and this includes written apology for changing details on my account and effectively mismanagement of my account. I will as stated seek legal advice as well and will take this matter to the Newspaper as well. I have the proof of the previous letter that FNB wrote in regards to the falsely reporting to the ITC

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2015, 08:16
Official
Hello Zolime,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 728791.

Regards
Complaints Resolution
Melinda Duvenhage
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