FNB makes 5 attempts a day to deduct a fee while I was disputing with UBER and then charges a fee per attempt.

After handling the dispute successfully with UBER I sent a message to the "Team of Banker in the app", I must say these people are the most *********** bunch of workers I have ever come across in my entire life. They refuse to give yes or no answers and disconnect you when they have no idea how to answer your Questions!!
Yesterday,they told me that the UBER payment was a "debit order" and that is why they can do nothing but make continuous attempts to charge me and a fee will come off. When I asked what they meant by "debit order"? They disconnected me 1 minute after my last message stating they "havent heard from me in a while" lol.

I chose FNB for my banking because they were the best. I had no idea they were the new NEDBANK of SOUTH AFRICA. Moreover, no one has messaged me yet about the problem. My email address that is connected to my bank account is on record and not the email used for hellopeter. I also left the email address as my reference but I still haven't received any response.

I would like a refund for all those failed attempts to debit the payment.

This is another follow up and it will show how stupid and faulty FNB's pending debit or reserve debit polices are and how FNB profits at the expense of its customers using this faulty system.

I have finally found a consultant competent enough to explain to me exactly what is going on. Firstly, the UBER trip that is dated for September 1st is the only trip I have taken with uber outside of South Africa before and after that date. FNB has reserved an amount of R541.27 cents for uber not taking into account that uber makes debit payment requests based on the actual exchange rate at the time it requests the funds from FNB. FNB declines that spot amount and have declined it almost 2 dozen times and the amounts of course vary. Now there was one only trip. FNB has profited R8:50 every time it has declined an amount while UBER has no idea that a fixed amount has been reserved. However, I as an FNB customer have been suffering loses due to fees because FNB refused to block uber's attempts to deduct random amounts based on spot exchange rates for a trip dated 1st September, neither have they made any attempt to notify uber of their debit reserve policy.

This is resulting in a nasty cycle of debit requests from uber and declines from FNB while FNB profits off it and makes no attempt to remedy the situation.

I will be taking this matter to the ombudsman. FNB can contact me on +*** if they have any motivation to resolve this mess

It has been 2 months and this issue has not been resolved.
Uber received its money but the initial reserved amount has still not been returned to my account.