FNB Lynnwood - Poor Service.

On 14 Sep 2021, I received an email from FNB stating that I will need to go into an FNB branch to apply for a Credit card as my account was once given over to your legal department (by the way wrongfully).

On 16 Oct 2021, I was in your branch where Perseverance assisted me in this regard, gave me a new card (FNB Premier debit), and send me on my way saying that my information has been updated and she will find out what is going on.

Later I had to Manually print out an application form complete it and send it back.

And

Yes, this is the part that frustrates me, nothing has happened. I received an SMS from FNB saying I have been declined ( declined for what ) what is the reason?

I then on Monday app**** for a Nedbank credit card and was approved over the phone, with no issues.

Is it the right time for me to move my personal and business accounts to Nedbank?

Please can you look into this and give me a full explanation of what is going on at FNB.