FNB LYING TO ME AND CAUSINE ME TO HAVE A MENTAL BREAK DOWN AND A MASSIVE FINANCIAL LOSS!!

FNB has caused me such a night mare it's not even funny. I even considered harming myself because of stress and I am so *****ed because of them. To start off with. I made an honest mistake and paid African bank with the wrong card because it automatically used the card I had saved on system. Fnb then processed the payment and left me in a massive minus which was my fault. I then contact fnb, notify them immediately of my mistake and I plead and begged for advise if I could set up a N payment plan because due to the duplicate payment I was left with a massive minus. The 1 live chat agent then tells me i need to pay this money by month end because the payment has been cleared. I then tell them they can take my entire salary and I will borrow money or sell my stuff because I don't want to get into trouble, second alternative would be seeing that the agent said f nb laid the money and it's cleared African Bank would make my credit available which the did after I made a arangement with them seeing that fnb agent confirmed that the money had cleared. African Bank gave me my credit and I transfered everything over to the fnb account. Guess what happens. Fnb then decides to bounce the payment and take there extremely high service fees in. The process. African Bank gave me credit and then I used it and the payment reversed! Do you no how ******** that looks and secondly I couldn't pay African Bank back because your penalties fees are so rediculasly high and now I am in debt. My complaint is I contacted your live chat 2 agents told me that I have to pay month end because you guys cleared it. Instead of giving the correct information saying that hey we can actually reverse the transaction because it did not clear yet!!!!!! You basically made me ***** money from African Bank because you told me you cleared the payment and trying to honor your bank and do the right thing by taking the money paid to African Bank and putting it back to bring my account back to normal. You made me sell my personal belongings out of stress just to pay your money back because you told me it needs to be paid back month end where you could have literally just said the cheque did not clear yet and it will bounce you **** and said it's paid and I must pay month end. It's all on live chat and I got the transcripts. Secondly, I went through all my bank statements and you people have charged me over r2900 in items paid no funds but there is funds in my account. I want all of this credited back to me because the only time something like this ever happened was now when a transaction went through with no money on my account and you people anyway didn't pay it so how Can you charge me for items paid when you paid nothing!! That is *****ing. You made me look like a ******** to African bank because they make my credit available and transfer it back to you after you demand me to pay it back month end and then you reverse it the same day and take your penalty fees just because your support team **** and cannot do there job. I got cut off 8 times on live chat by agents not wanting to help me. My credit card is. Blocked. I owe African bank double the amount I took to pay you and the reversal fees I got. I owe people money that I borrowed from to cover the short fall and I don't have any TV, cellphones and. Other house hold equipment because you demanded your money month end and in actual fact you actually could reverse it and save me the nightmare. You made me lie to African bank saying fnb agent said they cleared the money when you didn't and reversed it.

I want to be compensated all of this unpaid and paid fee chargers on my entire profile because you guys are *****ing money from people because there was money in my account before this incident when I got All of this chargers and I don't got overdraft protection. Based on mis Information causing me to look like a ******** and you people over indepting me for no reason based on false information I want compensation for the huge financial loss I took trying to be honorable to your bank and you guys failing me where this could be prevented by giving the correct information you said you paid the people and it cleared and demand me to pay you month end and make me do all. Of this **** just to ***** me over and reverse the transaction which. Could have been done when I asked for helped and actually begged and your staff cut me off 8btimes in a row!! Pathetic. I want a resolution emailed to me ASAP. If I stole from the bank I will be locked up but it's fine for you to ***** my mental health and cause me so much financial strain. And don't even try to get technical with your legal terms because I went over it and in the event that miss in formation by your employers are given to me its your fault. If the correct info was given none of this would have happened and I would probibly just had to pay penalty fees but you guys messed me up in so many ways I'm gutted and I demand you fix this because as a loyal customer I did all that for you to honor our relationship so it's your turn to honor your mistakes and fix this!!! I complained before and nobody ever got back to me Disgusting!!!