FNB lying ******* proven once again!!!

Once again FNB prove themselves to be lying *******!!! I have a 32 day notice account, which I have been trying to close for months. On the app, I keep getting an error when trying to withdraw my money, not even via an early payment. When I called the investment department, after holding on forever as usual, I was told I have to go into the branch (in 2024!!). No reason given, just that I have to go in to clear a hold on the account, also no reason given for the hold. I eventually managed to go in this Saturday to the Randburg branch. I verified my information with Kobus and Ntombi and completed a verification form for Sars. Ntombi was unsuccessful in lifting the hold, even after speaking to the investment dept., despite me being there for over an hour. She couldn't explain it as she said it's usually lifted immediately after submitting the form. She called me today to say I must come in again to verify myself again!!!!! What utter bull**** is this?!?! FNB give me my damn money you thieving assholes!!