FNB ********ly deducted R3600 from my Account

FNB ********ly deducted R3600 from my Account

- I attempted to purchase eletricity via the FNB Online banking portal; - received a message that the transaction failed; - tried again 10 minutes later in case it was a temporaty glitch; - received the same transaction failed message; - used a different mechanism to purchase eletricity to keep the lights on; - hours later my account was debited with both attempts - at this point no longer needed and also attracting the higher Electricity costs i.e. received less electricity for the same amount of money

FNB Refuses to re-imburse claiming that it's the 3rd party service provider and I need to engage the Municipality for a re-imbur*****t. Which I did and was told that I have to chat with FNB.

I did not engage in the electricity purchase with the 3rd Party, I used the FNB Portal which they released on their app for use. Surely thet cannot hid behind a disclaimer when their portal reports back a 'Transaction failed' message. In which universe does that message indicate that one's account will be deducted hours later.

At this point I wish that I had used the 3rd Party's portal.

I exhausted all attempts to find an amicable conclusion, only to get the same rhetoric from FNB. Which from a customer of more than decade is totally unacceptable.

Regards Malick