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chadclarke C
1 reviews | Active since May 2016
08 Jan 2019, 19:55
FNB LURED US IN THEN ****** US
I’ve had a FNB recurring data plan for years 2gb at R95 now all of a sudden it’s increased by 126% to R215 , how on earth is this possible!
126%!
I suppose you lured us in at first and now you change the price to ***** us all.
After more then 18years with FNB I seems like il be shopping around for a new bank and cellular company.
So sad you have degraded on your initial promises .
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Jan 2019, 10:34Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply09 Jan 2019, 10:34
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
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chadclarke C's updateReviewer Update
10 Jan 2019, 18:21Answer to the complaint was the price increase was part on standardizing and to provide better value for money ! Don’t know how you call a price increase of 126% value for money or claim it’s to satisfy customer satisfaction.
Obsurd.
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chadclarke C's update10 Jan 2019, 18:21
Reviewer Update
Answer to the complaint was the price increase was part on standardizing and to provide better value for money ! Don’t know how you call a price increase of 126% value for money or claim it’s to satisfy customer satisfaction.
Obsurd.