LB
Lesley B

1 reviews | Active since Oct 2018

11 Oct 2018, 12:07

FNB loves helping ********

FNB allow ******** to use their good name in banking to **** people out of money, when you report it you are promised that someone from their ***** division will contact you and they never do. You are told that the matter has been escalated after reporting it weeks earlier. Well FNB I want my money back and I am just amazed that you allow ******** to open accounts and take money from unsuspecting people. You as a bank are insured against this type of thing and do nothing to help. How are we as the public supposed to believe that you are trustworthy? I want answers and it seems that you as a financial institution are quite happy to take money for your ******** clients and don't give a hoot about the person being ****med. Don't come back to me and tell me the onus is on me, the ******** had your letterheads and the governments letterheads to send the documentation to me to sign and confirm payments were being made. I am still waiting for a response from the ***** division which to date has not been forthcoming. I wonder is this how you treat the public?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2018, 13:27
Official

Good day Lesley Bedser,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)