TN
Tony N
1 reviews | Active since Nov 2013
24 Nov 2020, 09:34
FNB Lotto Department Service Agents
I purchased lotto tickets on Friday 20 November, and after checking the saturday results I realised I had won about R350. Expected to receive the SMS on Sunday which was not forthcoming. Today I have spent more than an hour chatting to six different agents, most of whom had no idea what to do, despite the fact that I provided ticket numbers and even a copy of a spreadsheet I created to check both Lotto and Powerball numbers. Some of the agents had no manners as well, no please or thank you, and did not answer the relevant questions
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Tony N's updateReviewer Update
25 Nov 2020, 07:16Having spoken to one of the agents of FNB, the issue is still not resolved. They told me to call Lotto which I did and as far as Lotto is concerned this is an FNB problem, and also stated that I was NOT the first person to to have this issue yesterday. Lotto rightfully does not have access to my bank account. I have provided FNB with ample information viz ticket numbers, actual successful board numbers of the various tickets bought and even a copy of my own spreadsheet I use to check the numbers. Ironically using the same system I received an SMS stating I had won some money on last night's powerball. Something went wrong on Saturday evening and FNB needs to resolve asap. I do not have the time to do online chat with FNB as their responses are extremely slow (yesterday I spoke to six different agents in about an hour). I would like this resolved this soon please. This is disappointing as I have been an FNB client for about 25 years
TN
Tony N's update25 Nov 2020, 07:16
Reviewer Update
Having spoken to one of the agents of FNB, the issue is still not resolved. They told me to call Lotto which I did and as far as Lotto is concerned this is an FNB problem, and also stated that I was NOT the first person to to have this issue yesterday. Lotto rightfully does not have access to my bank account. I have provided FNB with ample information viz ticket numbers, actual successful board numbers of the various tickets bought and even a copy of my own spreadsheet I use to check the numbers. Ironically using the same system I received an SMS stating I had won some money on last night's powerball. Something went wrong on Saturday evening and FNB needs to resolve asap. I do not have the time to do online chat with FNB as their responses are extremely slow (yesterday I spoke to six different agents in about an hour). I would like this resolved this soon please. This is disappointing as I have been an FNB client for about 25 years
TN
Tony N's updateReviewer Update
25 Nov 2020, 10:14Surprise surprise, just chatted to Boitumelo, who after checking and comparing my numbers acknowledges there are winning lines. and then no response after that, this really sucks. Happens every time I chat, goes on for a little while, the agent then 'disappears' and suddenly I am routed to a new agent and have to repeat myself. I have a screen dump where the agent acknowledges there is at least a winning line (I have five in total) but not able to add it here
TN
Tony N's update25 Nov 2020, 10:14
Reviewer Update
Surprise surprise, just chatted to Boitumelo, who after checking and comparing my numbers acknowledges there are winning lines. and then no response after that, this really sucks. Happens every time I chat, goes on for a little while, the agent then 'disappears' and suddenly I am routed to a new agent and have to repeat myself. I have a screen dump where the agent acknowledges there is at least a winning line (I have five in total) but not able to add it here