FNB Lotto Department
What is going on, with the Lotto department at FNB on Saturday evening draws. I have a pending query from last Saturday (21 November draw +/-R300) and now again. Yes, its only R50 this time, but this is getting ridiculous. No SMS, same as last week. On Wednesday 25 November I received the SMS informing me I had some success. I have provided ample proof, ticket numbers, the actual winning lines and still nothing. Quite happy to take my money but reluctant to pay. Kindly resolve asap
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Replies (1)'s updateReviewer Update
30 Nov 2020, 14:27They called this morning but I was unavailable at the time, they promised my wife they would call back around 12h00. Now 14h20 and still nothing. Call back on the number and it gets dropped immediately. This is disgusting service considering I have been a client for may years. They refer me to Ithuba, who says its a bank issue, as they have no access (justifiably) to my account. Surely they should be contacting Ithuba but I will not let this rest. The problem I have is that more than of the agents acknowledged there were winning lines, so why no payout
's update30 Nov 2020, 14:27
Reviewer Update
They called this morning but I was unavailable at the time, they promised my wife they would call back around 12h00. Now 14h20 and still nothing. Call back on the number and it gets dropped immediately. This is disgusting service considering I have been a client for may years. They refer me to Ithuba, who says its a bank issue, as they have no access (justifiably) to my account. Surely they should be contacting Ithuba but I will not let this rest. The problem I have is that more than of the agents acknowledged there were winning lines, so why no payout