FNB Lotto App A big ****

I recently played lotto using the FNB and I won a few bucks, and when you win FNB will normally send you an SMS informing that you have won and the money will then be deposited into your account. FNB why am I not being informed of my winnings.. is this some kind of a ****? And this makes me wonder how many customers are not being paid was is due to them, don not take this lightly as it has a big potential to harm your brand. How are we going to trust you as a bank to look after our money if you treating us like this? right now there is some credibility questions around your brand, please do the right thing.. pay me my money. and I would like to inform you that I will never ever again use your app to play the lotto, it was supposed to be a convient process not a stressful one.