FNB Lost Payment but continue to Bill

Item: FNB (First National Bank)
Rating: 2
Author: Alwyn B

I settled my credit card debt with FNB in Full on the 22nd September 2015. I was informed by FNB that payment will take 3 days to reflect on my account. I contacted FNB on the 1st of October and was informed that my payment is \lost". FNB refuse to trace the payment even though I supp**** them with proof of payment and tracking numbers. They even had the audacity to charge me another months payment on the 3rd of October 2015. I have now contacted FNB on various occasions"

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Oct 2015, 08:52

Hello alwynbrits,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 777243.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Oct 2015, 08:52

Official