FNB lost my trust and confidence

I'm very disappointed with FNB Bedford centres service and FNB as a whole. My account was debited seemingly with Uber transactions. * FNB did not stop my card when I notified them online * They did not log a call when I initially contacted them. * Only the Monday when I got to the branch, was a query/ dispute logged * I only received a reference number the Wednesday 13th Nov (Ref ***) when the incident was reported 8th * The floorwalker at FNB was very impatient and in empathetic when I requested feedback saying it will probably take longer than 40 days and they wouldn't be able to see who took the money. * Uber confirmed they did not take the funds. I'm done with FNB and will close my accounts as soon as this has been resolved and I'll move to Capitec.