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stephen R

1 reviews | Active since May 2013

04 Jan 2016, 13:15

FNB LOST MY MONEY OVER THE FESTIVE SEASON

Money was ****** online out of my account by ********* on the 30th, on the 31st I went into the bank (Pinelands) to have those transactions reversed, I was helped by a very lethargic woman who told me that they would take 7 days, and I told her that that was ridiculous and that I needed my money. <br> I expected my money to be safe with FNB but clearly I was wrong. She then gave me a temporary card and they are charging me for that too!<br> I returned to the bank again to hear what was going on only to hear that they are going to take 14 days. I feel disgusted in the service, and I will not stand for it. I have things I need to use my money for! Which was supposed to be safe at the FNB BANK. THIS IS RIDICULOUS

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2016, 15:28
Official
Hello stephenvr,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 842104.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)