FNB LOST MY MONEY AND I WANT IT BACK!!

I'm so disappointed in FNB, Wednesday morning the 27th I sent an amount of R2500 to my mothers capitec account and to my peraonal capitec account an amount of R1500 and selected the pay and clear now and till date the R2500 hasn't reflected in the recipients account.

I went to the branch on the same day and they said to call the call center, I did and the agent I spoke with said they will do an escalation regarding this and the R1500 should reflect on the same day 27/09/2023 and it was said to me that the R2500 might reflect later that day or the following morning.

I kept communicating via the Secure Chat and the consultants I spoke to told me they don't see any transaction made to Capitec account for the amount of R2500. I'm furious because this is my hard earned money that FNB has lost. I want my money sent back to my account!!!