1 reviews | Active since Apr 2017
FNB lost my money
<p>I paid R800 over to an Capitec account on the 27th of March 2017. On the 5th of April 2017 the Capitec account holder advised that they have not received the funds. I immediately phoned FNB on the same day and was told by Neo that they would investigate and phone me back in 2-3 days. 3 days later I phoned again and was told it takes 5 working days to provide feedback. Until today I am yet to hear from FNB. In the meantime I am left to please and explain why the other person have not received their money due to FNB being to *********** to assist in their given SLA. The next step will be to email FNB's CEO Jacques Cilliers if this is not resolved by close of business on Monday.</p>
Good day Ms. Megangermishuizen
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. Megangermishuizen
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***