FNB lost FICA business docs THREE times!!!!

In a comedy of errors FNB lost FICA docs 3 times and then blocked account citing FICA outstanding. On 31 Mar 2015 I received SMS that FNB required business FICA docs threatening to block account on 07 Apr 2015 (Its Easter Holiday!!!). Confused of course as FICA docs were filed twice before in Jul 2014 and Nov 2014 (proof of receipts with FNB). Does the Law require FNB to FICA every 4 months? Highly annoyed I called Louis Setabole at Business KYC department on 31 Mar 2015 to find out which docs exactly are required? The answer: \We don't have any of your Company docs and all docs listed had to be submitted again. We don't care that you provided docs before. We need it now."BAD ATTITUDE! I was absolutely flabbergasted and visited Willowbridge Branch demanding an explanation. Sending docs a THIRD time to KYC Department? All was emailed on 03 Apr 2015 with proof. On 07 Apr 2015 Setabole requested additional docs. This was provided instantaneously. Much to my dismay"