CP
Charlton P
1 reviews | Active since Feb 2022
24 Feb 2022, 11:15
FNB LOST ALL HOPE
Good morning I had a loan with FNB and settled it last year December, up to date I am still struggling for FNB to update my details with Compuscan. The account still shows active on my profile I have exhausted all avenues. I have also reported the matter to the banking ombudsman, they indicated that I should work hand in hand with FNB to resolve the matter. I called FNB several times to find out what the file no is that they reported the matter to Compuscan, but to no avail. Please assist in this matter as neither FNB or Compuscan can resolve this and also 60 days elapsed for the bureau to step in.
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Replies (3)CP
Charlton P's updateReviewer Update
25 Feb 2022, 14:44Good day, I would like to find out when this matter will be resolved as FNB and Compuscan seems to less interested in providing a service to their customers.
CP
Charlton P's update25 Feb 2022, 14:44
Reviewer Update
Good day, I would like to find out when this matter will be resolved as FNB and Compuscan seems to less interested in providing a service to their customers.
CP
Charlton P's updateReviewer Update
28 Feb 2022, 20:28I am still waiting on FNB since Shumeera Whitton, Prudence Selokela promised to sort out this matter it is still not resolved. I am however having an appointment with lawyer tomorrow and be rest assured that the legal fees will be paid by FNB. This lady Shumeera called me last week and promised that this will be solved by Friday and today is Monday. Can somebody from FNB get in contact with Compuscan to update my credit profile.
CP
Charlton P's update28 Feb 2022, 20:28
Reviewer Update
I am still waiting on FNB since Shumeera Whitton, Prudence Selokela promised to sort out this matter it is still not resolved. I am however having an appointment with lawyer tomorrow and be rest assured that the legal fees will be paid by FNB. This lady Shumeera called me last week and promised that this will be solved by Friday and today is Monday. Can somebody from FNB get in contact with Compuscan to update my credit profile.
CP
Charlton P's updateReviewer Update
02 Mar 2022, 10:45Good morning I am still awaiting FNB response since they responded on the 24 February 2022 see no one called me this far see below:
Good day Mr. Charlton Plaatjies
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
Good day Mr. Charlton Plaatjies
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
CP
Charlton P's update02 Mar 2022, 10:45
Reviewer Update
Good morning I am still awaiting FNB response since they responded on the 24 February 2022 see no one called me this far see below:
Good day Mr. Charlton Plaatjies
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
Good day Mr. Charlton Plaatjies
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center