FNB loses replacement CREDIT CARD

I had an incident whereby I had tp replace all of my bank cards. FIRSTLY - I canceled cards and ordered cards in last week of June. I received messages and collected my two cheque cards last week already.

NOW - I've yet to receive a message,calls or any form of notification about my credit card. I went into the bank branch,where I requested it to be sent,when I ordered it online.

It shows that a new card has been ordered,BUT the bank doesn't have it. They found it strange that I received no call or message. I waited and enquired again today via the secure chat for assistance - - The bankers dropped the chats after making me wait a total of 20mins after asking for assistance,which in itself is unprofessional,BUT I need someone to figure out where the HELL my replpacement card is,as I can't access the account until I active the card,and I need to do things with the account..

FIND THE CARD and get back to me ASAP! It's been TWO WEEKS!