FNB loses FICA documents 4 times

I have just had my 5th request for FICA documents in the last year and a half from FNB for my Paypal account. I took my documents in a year and a half ago and they lost them. I took them in to the branch again (Cresta), and again they were lost. The third time I tried a different branch (Northcliff) and guess what, they lost them again. I then emailed them and was told they had been received and processed. But I have just had another mail saying they don't have them and my account will be closed if I don't supply them by month end. They do give an option of their courier collecting from you, but the email address supp**** to book this comes back with an undeliverable message due to the mailbox being too full. I can't believe that a bank can be this disorganised. I am so happy that I closed my business account with them and moved to Nedbank where I get real service and my documents don't get lost every time I supply them.