1 reviews | Active since Feb 2011
FNB Loses documents
2 years ago, give or take, I got a linked account to one of mine. walked in PERSONALLY with the other person getting the other card, handed in all documents that were required.
Today I get an email stating that the "FNB does not have those documents" and that I need to send them within 15 days or they will suspend the other card.
Why am I trusting FNB with my finances when they can't even keep documents??!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***