FNB looped processes - just as frustrating as waiting as for Covid announcements.

I tried to call to reverse a debit order, the automated message told me to do it on the app. I tried to do it on the mobile app, the facility was not enable to even chat with a banker. I went into the on line banking site on my laptop. The link was there but it went nowhere, however I was able to send a message via the 'secure chat' . I got several motivications on my phone that someone had rep****. - But when I tried accessing the messages on my phone - it open the app, but did nit open the chats. So I opened my on line banking on my phone and it told me to use the app. Which as I said before did not work. I logged onto my computer and opened on line banking and with a lot of opening up various menus I eventually got to the messages, which told me that we can't revise a debit order during covid and that I must call the call centre. Which was the first thing I did.